Team EliteStar
Led by Team Leader Albina Jahan, our dedicated customer service squad delivers top-tier performance for Nagad — resolving queries with speed, maintaining high accuracy, and ensuring customer satisfaction.
Support, elevated to an art.
Team Elite Star, under the leadership of Albina Jahan, is the frontline of the Nagad customer experience. Every call and query is handled with complete dedication, precision, and efficiency.
Our team achieves an impressive average MTD Quality Score of 98.06% and maintains 100% On-time Login performance across operations. Supported by QA Rasel Hossain and dedicated trainers (Reduan Islam, Md. Mynul Islam, and Md. Shahin Akter), we strive for perfection every day.
Fast when it matters. Precise always. Human throughout.
Empathy first
We hear the person before the problem. Tone, patience, and respect on every contact.
Speed with care
Avg. AHT of 0:02:50 with rapid first response without cutting corners.
Accuracy
Maintaining a stellar 98.06% overall quality score with strict QA compliance.
Trust & Security
100% On-time Login rate reflecting ultimate operational discipline.
Proof, not promises.
Real performance data from our team metrics report.
Meet the stars.
Driven professionals delivering excellence under the guidance of Albina Jahan.