Assistant
Quick help, whenever you need it
Get page guidance, practical explanations, and help drafting clear, polite CSR messages in Bangla, Banglish, or English.
Available from the floating button
Nagad · Customer Service Excellence
Team EliteStar
Led by Team Leader Albina Jahan, our dedicated customer service squad delivers top-tier performance for Nagad — resolving queries with speed, maintaining high accuracy, and ensuring customer satisfaction.
Who we are
Support, elevated to an art.
Team Elite Star, under the leadership of Albina Jahan, is the frontline of the Nagad customer experience. Every call and query is handled with complete dedication, precision, and efficiency.
Our team achieves an impressive average MTD Quality Score of 98.06% and maintains 100% On-time Login performance across operations. Supported by QA Rasel Hossain and dedicated trainers (Reduan Islam, Md. Mynul Islam, and Md. Shahin Akter), we strive for perfection every day.
Fast when it matters. Precise always. Human throughout.
Empathy first
We hear the person before the problem. Tone, patience, and respect on every contact.
Speed with care
Avg. AHT of 0:02:50 with rapid first response without cutting corners.
Accuracy
Maintaining a stellar 98.06% overall quality score with strict QA compliance.
Trust & Security
100% On-time Login rate reflecting ultimate operational discipline.
By the numbers
Proof, not promises.
Real performance data from our team metrics report.
0
MTD Quality Score
0
On-Time Login
0
Avg. Productivity / Day
0
Overall Attendance
TL: Albina JahanQA: Rasel Hossain8 Active CSR Profiles
Our Squad
Meet the stars.
Driven professionals delivering excellence under the guidance of Albina Jahan.